Description

Ed Hatch will be instructing via Zoom. The client’s confidence is the most precious asset for anyone who “sells” the promise of unique … compelling … EXTRA-ordinary service. Superb execution of that service CONSISTENTLY is the cornerstone of confidence building and happens only with a FOCUSED – PROACTIVE – FORWARD THINKING plan. By failing to develop that plan and deliver on that promise you risk losing your clients’ confidence, trust, repeat business. referrals. EVERYTHING! To insure “the promise” is kept the attendee of this session will: UNDERSTAND the Fundamental Principles of Customer Service CREATE a SPECIFIC … 6-Step Client Service “Package” ITEMIZE the SPECIFIC ACTIONS … for each step of the “Package” DEVELOP CHECKLISTS … to assist in IMPLEMENTATION MEASURE the results DESIGN and FORMAT a CLIENT-FOR-LIFE … SERVICE PRO-gram Full Day